FAQ: How CoinKong Works
These are the questions people ask before their first swap on CoinKong. The short version is that CoinKong is a comparison layer: it shows live rates from independent exchange providers, you pick one, and that provider completes the swap and pays out to your own wallet. CoinKong never holds your coins, and there is no account to create.
Before you start
You need a wallet you control for the coin you are sending, and a receiving address for the coin you want back. You do not need a CoinKong login, an email address or a connected wallet. The form works with a manual deposit: the order page gives you the exact amount, the deposit address and any memo that the route requires.
Rates are quoted live. A floating rate is settled when your deposit arrives and can move slightly, while a fixed rate is held for a short deposit window. Both are shown with the expected receive amount before you commit, so there is no separate CoinKong charge added at checkout.
If something goes wrong
Keep the public order reference shown on the order page. It is an opaque CK reference, not a database identifier, and it is what support uses to find an order without you sharing wallet details in public. The order page also tracks the deposit, the conversion and the payout as they happen, so you can see which stage a swap has reached.
Because the provider runs the swap, their status matters. When a provider reports a problem, CoinKong surfaces that provider-side message rather than inventing a reason. You can check current provider health on the status page before starting a new order.
Common questions
What is CoinKong?
CoinKong is a non-custodial comparison layer. It shows live rates from multiple swap and fiat providers so you can pick a deal, then you complete the exchange with that provider, not with CoinKong. CoinKong never touches the coins.
Do you hold my funds?
No. CoinKong does not hold coins and does not run the swap itself. You send to the deposit address of the provider you chose, and that provider handles the exchange and the payout to your wallet.
Do I need an account or KYC with CoinKong?
No account and no KYC from CoinKong. The swap form works without signing up. Some buy and sell (fiat) providers may ask for verification on their side, depending on amount, country and method.
Which assets and networks are supported?
The list is built live from the providers, so if a pair shows a quote, at least one provider can route it right now. Some assets exist on several networks, such as USDT on TRON or on Ethereum, and the network you pick must match the wallet you send from.
What are the fees for a swap?
The provider fee and the expected receive amount are shown before you confirm, so the number you commit to is the number you can hold the exchange to. Network fees are accounted for in the quoted receive amount.
How do float and fixed rates differ?
Float is set when your deposit arrives and is often slightly better, with small variance possible. Fixed locks the rate when you start, so you know the expected receive amount up front, and the order page shows a deposit window for it.
Does CoinKong support DEX swaps?
Yes. Decentralized exchange routes appear as clearly labelled DEX offers inside the Crypto tab, alongside the instant-swap providers. There is no separate DEX mode to switch to and no account to create: you pick an offer, send from your own wallet to the deposit address shown, and the payout goes to the destination address you entered. CoinKong never holds your funds or private keys.